FREQUENTLY ASKED QUESTIONS
What is the Utility Assistance Program Powered by Entergy?
Entergy Louisiana and United Ways across the state are partnering to provide $100 utility bill credits to eligible households facing financial hardship. The program is funded by a $2 million investment from Entergy Louisiana.
Funding is limited and expected to be exhausted quickly. Submitting an application does not guarantee assistance.
When will applications open?
Applications open Wednesday, Oct. 28, 2026, at 9 a.m.
Eligible residents are encouraged to prepare their required documents in advance and apply promptly.
How do I apply?
Visit https://www.uwsle.org/entergy beginning Oct. 28 at 9 a.m. to complete the online application and upload your required documents.
Applications will be reviewed according to program eligibility requirements and available funding. United Way of Southeast Louisiana will also offer in-person assistance for residents who need help completing an application.
Who is eligible to apply?
Applicants must meet the following requirements:
- Be a residential Entergy Louisiana customer
- Be the Entergy account holder or an authorized user on the account
- Meet the household income guidelines based on the Louisiana ALICE Household Survival Budget
- Reside in St. Landry, Evangeline and Lafayette Parishes
- Provide the required identification, utility account information, and income documentation
Entergy New Orleans customers are not eligible for this program.
What are the household income guidelines?
The program serves eligible households living below the federal poverty level and ALICE (Asset Limited, Income Constrained, Employed) households, whose incomes are above the poverty level but insufficient to cover basic living expenses.
Household income guidelines are based on household size:
Additional household sizes may be included in the application. Visit https://www.uwsle.org/entergy for eligibility information.
What if I am an Entergy Louisiana customer living in another parish?
You must apply through the participating United Way serving your parish.
What documents do I need to apply?
You will need:
- Photo identification: A driver's license, state-issued photo ID, or passport
- Your most recent Entergy Louisiana bill
- Proof of income: One of the following forms of documentation for each household income earner, age 18 or older:
- First page of a 2025 tax return
- 2025 Form W-2
- Most recent pay stub
- Social Security Administration Form 1099 or Form 1042-S
What other information will I need?
Please have the following information ready:
- Entergy Louisiana account number
- Account holder's date of birth
- Valid email address and working phone number
- Utility service address and parish of residence
- Number of people living in your household
- Total annual household income
- Number of household income earners age 18 or older.
The application will also ask whether anyone in your household has a disability and whether the utility account is in your name.
Can I apply using my smartphone?
Yes. You can complete the online application using a smartphone and upload clear photos of your required documents. Make sure all information on each document is readable before submission.
What if I don't have access to a computer or smartphone?
You may visit your local public library for computer access.
Funding is limited, and in-person assistance does not guarantee approval.
How can I help an older loved one apply?
You can help an older family member prepare documents, review eligibility requirements and navigate the online application.
If the applicant needs additional assistance, please consider one of the in-person support options above.
Residents age 60 and older may also call 1-800-ENTERGY (1-800-368-3749) to learn more about Entergy's Power to Care program, a separate assistance resource.